Support critical systems
Solve complex problems
Drive application performance
Provide 2nd line support for internally developed (bespoke) business applications
Act as a subject matter expert (SME) for assigned systems
Investigate, diagnose, and resolve application issues, including data-related incidents
Take ownership of incidents and problems through to resolution, working with developers, infrastructure teams, and vendors
Ensure applications meet agreed availability, performance, and support SLAs
Proactively identify recurring issues and contribute to root cause analysis and permanent fixes
Write and maintain SQL scripts for data investigation, validation, fixing data issues, and supporting ad-hoc and operational reporting
Analyse complex datasets to support incident resolution and business queries
Work with developers to validate database changes and releases
Support user acceptance testing (UAT), release validation, and post-deployment checks
Support ITSM processes including incident, problem, change, and release management

Proven experience in an Application Analyst, Application Support, or Systems Analyst role
Strong SQL scripting skills
Experience supporting bespoke or internally developed applications
Strong analytical and problem-solving skills, particularly around data issues
Experience working within an ITSM or service-led environment
Ability to communicate effectively with both technical and non-technical stakeholders
Desirable: Experience working with developers on application releases and fixes
Understanding of application architecture, integrations, and data flows
Experience with reporting tools such as Power BI, SSRS, or similar
Exposure to automation, scripting, or low-code platforms
Experience supporting business-critical or operational systems

Application Support Analyst

Key skills