Patient Contact Center Specialist

Role Overview

• Handle a high volume of inbound calls from patients in a professional and positive manner, while driving exceptional, individualized customer service
• Answer inquiries by researching, locating, and providing relevant information; including any promotional or new product information when applicable
• Forward customer requests to appropriate departments when needed
• Maintain accurate records in the Patient Contact Center and Electronic Medical Records (EMR) databases by entering information timely and ensuring all files are up to date
• Document all call information according to standard operating procedures
• Maintain patient privacy according to HIPAA regulations
• Ensure a significant working knowledge and understanding of procedure, protocol, and office guidelines
• Handle outbound calls upon request
• Other duties as assigned and directed by your supervisor

Requirements

• Excellent written, verbal, and listening skills
• Prior experience in a Call Center or Customer Service environment
• Proficient in relevant computer applications (Word, Excel, PowerPoint, Google Suite, etc.); data entry and typing
• Working knowledge of customer service principles and practice, call center technology, and administration and clerical processes; sound decision making and organizational skills
• Excellent customer service skills and the ability to remain calm in stressful situations
• Must live in New York, New Jersey, Connecticut, Pennsylvania, or Massachusetts.

Benefits

• Remote position
• Medical/Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Company Paid Term Life Insurance & Long-Term Disability
• Supplemental Insurance Benefits
• Employee Assistance Program (EAP)
• Retirement Plan
• 401(k)
• Paid Time Off (PTO)
• Paid Holidays