Handle & qualify inbound communications such as calls, sales@ emails, chats
Assist and support all customers
Be the first point of access for customers, qualifying them and helping them navigate to where they will be best served
Provide standard pricing and availability, order status, and returns assistance
Handle all chats and manage customer interactions for open unassigned web orders
Manage all aspects of order entry

Empathy – customer needs to feel they are important and listened to
Adaptability – ability to remain flexible in a dynamic environment
Capacity to remain clear-headed and use constructive and encouraging language to steer calls towards a positive outcome
Proven active listening skills
Strong interpersonal and communication (verbal/written) skills
Ability to prioritize, organize and multitask on the fly
Proficiency with Microsoft Office
Ability to navigate the web and utilize third party websites to retrieve relevant order information

Inside Sales, Customer Service Representative

Key skills