Customer Service Representative

Role Overview

• Responsible for accurate and timely resolution of patient’s billing concerns and for implementing collection policies and procedures.
• Responsible for interviewing and counseling patients for payment arrangements and/or charity assistance and other assigned duties.
• Works with patients to resolve account balances.
• Accurately posts data (payments, adjustments) as needed.
• Communicates problems hindering work flow to management.
• Resolves patient billing and third party payer concerns.
• Answers patient questions quickly, accurately, and courteously.
• Accurately identifies and screens Medicare charity within established guidelines.
• Rebills accounts as necessary.
• Works with patients to resolve account balances.

Requirements

• High school diploma or equivalent.
• One (1) year experience in a healthcare setting.
• One (1) year previous customer service experience.
• Knowledge of medical terminology preferred.
• Knowledge of ICS-9 and CPT coding preferred.
• Ability to use tact and diplomacy in dealing with others.
• Analytical skills necessary for problem solving.
• General knowledge of third party payers, collection laws, and collection procedures required.
• Specialized courses or seminars over and above high school that are directly related to collections, medical field, hospital business office setting.

Benefits

• Exposed to high stress and constant interruptions.
• Normal business office surroundings.