Customer Support Advisor – German/English

Role Overview

• Provide prompt, friendly, and accurate support to Customers via phone and occasionally email in English and German
• Respond to inquiries with empathy and professionalism
• Stay ahead of potential issues by identifying and addressing problems before they escalate
• Maintain in-depth knowledge of Customers platform
• Demonstrate active listening, ensuring customers feel understood and valued
• Uphold commitment to delivering high-quality support by adhering to best practices

Requirements

• 2-3 years in customer support, with a focus on phone interactions
• Fluent German and English language skills are required for this role
• Comfortable with technology and able to troubleshoot tier 1 technical issues
• Exceptional German and English communication skills (both written and verbal)
• A passion for delivering outstanding customer service
• Comfortable working in a fast-paced environment
• Ability to work both independently and collaboratively
• A curiosity and eagerness to learn, adapt, and contribute to continuous improvement

Benefits

• Fully Remote work based in Portugal
• Internet and Meal Allowance
• Health Insurance and Flexible Benefits
• Equipment provided
• Home office allowance
• Online Gym and Wellbeing Studio
• The opportunity for professional growth
• Fun company events and team outings
• Autonomy and Responsibility