About this role

Ensure the accurate and timely handling of release of information account issues
Answer and conduct business on the telephone while maintaining excellent Customer Service
Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence
Document all calls, inquiries and resolution in detail in appropriate areas of our software systems
Meet and maintain the department’s productivity and quality assurance expectations

High school diploma or equivalent
Friendly, professional manner of communication
Experience with multi-line phone systems is required
Computer proficiency: Knowledge of MS-Office at intermediate/advanced level
Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
Strong attention to detail is required
Passing annual Introductory HIPAA examination
Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
Post-offer health screenings and proof of various vaccinations may be required

CPC Processor, Customer Support I

Key skills