Own the end-to-end product strategy and roadmap for the post-close homeowner experience
Build and deliver a unified homeowner portal that consolidates warranty, HOA information, community resources, referrals, and homeowner support
Lead the development of an AI-powered warranty claims experience including intelligent intake, automated photo collection, instant agent decisioning, and direct-to-trade scheduling
Design and deliver proactive case status communications
Drive the development of scheduling workflows that coordinate between homeowners, VCCR reps, field teams, and trade partners
Identify and build net-new revenue and margin opportunities within the post-close experience
Define and own the metrics that matter
Align multiple upstream and downstream teams on goals, metrics, rollout plans, and process changes
Manage the full product lifecycle from concept through launch and continuous improvement

5-10 years of Product Management experience, with demonstrated ownership of an end-to-end product area
Experience building consumer-facing web or mobile products with a strong focus on UX/UI and user-centric design
Proven ability to drive alignment across cross-functional teams including Engineering, Design, Data, Operations, and Marketing
Strong analytical capabilities with experience using data to prioritize, evaluate, and communicate product decisions
Experience with AI-powered products or automation workflows is strongly preferred
Familiarity with CRM platforms, warranty management systems, or customer service tooling is a plus
Experience in homebuilding, real estate, or property management is a plus
Excellent communication skills and executive presence
Strategic thinker with the ability to operate independently, resolve ambiguity, and drive outcomes in a complex, fast-moving environment
Bachelor's degree required
Humble, hungry to make an impact, and proactive in taking initiative

Senior Product Manager

Key skills