About this role
Role Overview
- Efficiently manage a high volume of inbound calls in a fast-paced environment.
- Listen actively to understand customer needs and offer clear, accurate information.
- Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
- Help cardholders with any questions about transactions and account statuses.
- Process transactions efficiently via web-based applications and handle research requests with precision.
- Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
- Maintain in-depth knowledge of company and client programs, policies, and technology.
- Support team operations during peak times or absences to help maintain seamless service.
Requirements
- Applicants must currently reside in the state of Texas to be considered
- Must be at least 18 years old and possess a High School Diploma or equivalent.
- Must have 6 months of Customer Service, Call Center or Dispatch experience.
- Complete a background check, credit check, and security fingerprinting.
- Compliance with camera requirements for meetings and training.
- Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
- Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
- Equipment: The company will provide all necessary computer equipment
- Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download.
- Working knowledge of computers and Windows applications.
Benefits
- Work From Home
- Must reside in the state of Texas to be considered
- Full Time Employment (40 hours/week)
- Must have flexibility to work any of our 8-hour shift schedules during our business hours.
- Business Hours: Monday – Sunday, 24/7
- Available work schedules CST: 1PM-10PM & 2PM-11PM
- Competitive Pay: $14.00 starting on day one
- Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration when applying.
- Shift differentials: Night Differential $1.50 extra per hour for shifts between 6 PM-6 AM all days, and/or Weekend Day Differential $1.00 on Saturday-Sunday 6AM-6PM.
- Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence).
- Career Growth: Opportunities to advance your career in a supportive, innovative environment.
- Benefits: Comprehensive benefit options and a great work environment that values your success.