Focus on streamlining and improving processes, communication, client satisfaction, and clinical quality outcomes with client families.
Liaise between client families, provider network, internal CCS departments, and other resources to assess and coordinate appropriate behavioral health treatment.
Supports coordination of care to ensure that each client receives high-quality services.
Follows care plan through effective case management
Responsible for assessing and addressing risk, and escalates high risk clinical concerns to supervisor
Serves as a liaison between treatment providers, funding sources, and client families.
Collaborates with key stakeholders to address clinical concerns related to client care.
Addresses and resolves any issues or complaints from client families to improve client satisfaction and access to medically necessary services through service recovery.
Completes documentation regarding all interactions with the client, provider, and interdisciplinary team, using appropriate systems and procedures in a timely manner, per agency policies.

Master's degree from an accredited college or university in social work, marriage family therapy or counseling is required
Current registration with the California Board of Behavioral Sciences is required
Licensed Clinical Psychologist, LCSW, LMFT or LPCC required
One to two years of related professional experience working with children with autism spectrum disorders (“ASD”) and/or other related developmental disabilities in a multi-disciplinary team setting preferred
Knowledge of community resources
Previous experience with clinical case management.
Demonstrated expertise in crisis management.
Must adhere to all federal, state, and local laws/legislations as applicable as well as HIPAA laws and regulatory agencies
Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.
A commitment to the values of the organization while demonstrating good judgment, flexibility, patience, and discretion when dealing with confidential and sensitive matters.
Knowledgeable in Microsoft Office (Outlook, Word, Excel, etc.)
Excellent verbal and writing skills.
Strong interpersonal skills ( i.e. advanced listening techniques: empathic, active and reflective listening)

Client Case Manager

Key skills