Act as an integral member of the EMEA Control Tower while providing dedicated support to local operations.
Ensure the effective implementation of standardised processes, best practices, and governance across the account.
Support the execution of initiatives within Contract Management to drive operational performance improvements.
Review and refine customer‑related topics to continually meet and exceed customer expectations.
Participate in solution design and strategic discussions with ECT and commercial teams.
Lead the seamless integration and go‑live of new business lanes, ensuring full compliance with contractual and operational standards.
Develop and deliver customer‑specific action plans with the ECT team and stakeholders.
Manage and resolve customer escalations, ensuring timely action and contract adherence.
Prepare and present monthly pipeline overviews, outlining progress, risks, and opportunities.
Conduct customer analysis to identify performance trends, improvement areas, and value‑creation opportunities.
Build and maintain strong internal relationships to support strategic alignment across all DSV divisions.

Strong expertise in freight transport and end‑to‑end logistics.
Ability to analyse complex customer setups and interpret strategic expectations.
Skilled at identifying innovative, value‑adding solutions that enhance the customer experience.
Results‑oriented with a strong focus on financial optimisation and cost management.
Experienced professional with either strong operational expertise and commercial acumen, or a strong commercial background supported by operational knowledge.
Confident engaging with senior leaders, with the ability to communicate transparently and constructively.
Skilled in navigating complex stakeholder environments and resolving conflicts of interest.
Clear and effective communicator internally and with customers.
Strong decision‑maker who can stand firm while remaining open to alternative viewpoints.
Proficient in MS Office tools including PowerPoint, Power BI, Excel, and more — able to present data and insights effectively.

Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Cycle Scheme.
Employee counselling, for support with physical and mental wellbeing.
Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.

Contract Manager

Key skills