The IT Engineer V leads and is responsible for ensuring the team is technically skilled with good problem-solving abilities.
This is a hands-on role supporting internal, remote employees, contractors and Managed Services customers.
IT Engineers are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels.
This role requires the ability to listen to internal customer technical needs, understand their problems and implement solutions to them.
Supporting end users via requests (tickets and verbal)
Running new cables
Installing servers and UPS’s into racks
Configuring or repairing new laptops and desktops; maintaining workstations and network performance
Installing operating systems and applications
Backing up data
Swapping out hardware such as hard drives
Perform research, troubleshooting
Setting up new employee workstations
Preparing purchase requisitions and ordering new equipment and parts
Keeping track of inventory
Active Directory password resets, additions/updates
Configuring VOIP phones
Process documentation
Training colleagues
Other related duties and tasks as assigned.

Bachelor's (or higher) degree in computer science, Information Systems, Engineering or other related scientific or technical discipline with 7+ years’ experience in computer hardware repair and helpdesk support
IT certification required: ITF+ and A+ desired but will accept 3+ years of experience in a similar role in lieu of certifications; Network+ desired (or) attained or working towards CompTIA Security+ certificate
Knowledge of Apple and Windows machines
Excellent written and verbal communication skills
Good interpersonal skills
Proficient in software installation
Attention to detail
Good problem-solving skills
Good customer service skills

IT Engineer V

Key skills