Senior Account Manager

Role Overview

• Manage and expand client portfolios by supporting senior team members and identifying new business opportunities.
• Independently handle client relationships through meetings, presentations, and strategic planning.
• Utilise negotiation skills to enhance account value and stay updated on industry trends.
• Prepare tailored proposals, address client concerns effectively, and consistently exceed sales targets.
• Demonstrate strong sales and negotiation skills by confidently presenting N2O’s offerings, generating client interest.
• Develop client proposals, reports, and creative briefs, and effectively contribute to the pitch process with clear, confident presentations.
• Understand and apply quotation guidelines and rate cards for various clients and activities.
• Confidently input detailed quotes into the BMS and mentor junior team members on financial aspects such as rate cards, margins, POs, and payments.
• Prepare accurate and timely quotations and presentations for clients.
• Act as the primary contact for Experiential and Smart Mass Sampling across N2O teams, ensuring timely, quality creative outputs.
• Collaborate with internal teams and clients to manage amendments, budgets, and resources.
• Partner with Creative, Marketing, and Campaign Management to align processes, meet KPIs, and deliver campaigns within cost and margin targets, maintaining clear communication and strong relationships.
• As a senior Business Development team member, uphold professionalism, mentor juniors, and promote collaboration across departments to achieve effective outcomes.
• Lead by example by fostering positive relationships at all company levels.

Requirements

• Experiential experience agency side is essential
• Demonstrable account management experience in Experiential
• A successful record of client development
• Able to create and maintain robust client relationships for the longer term
• Strong and open communication skills to deliver presentations
• Competent in the use of Microsoft Office packages.
• Excellent organisational skills and ability to multi-task and juggle different priorities whilst retaining a cool head and an undeviating professional demeanour
• The ability to develop multiple clients at one time
• Good administration skills and diligence
• Great collaborator with a flexible approach in work situations
• A history of achieving targets consistently
• Experience of researching growth areas and trends to maximise our impact in the marketplace
• Good track record of developing existing stakeholder relationships and identify new business opportunities

Benefits

• Gross annual salary up to £45k
• 23 days annual leave plus bank holidays rising each year (capped at 30)
• Life assurance
• to support the financial security of your loved ones
• Day one access to Digital GP service 24/7
• we know getting hold of a GP can sometimes be difficult (plus free private medical healthcare after 2 years' service)
• Retail discounts scheme
• save money on lots of everyday high street, online purchases as well as treats and experiences
• Employee Assist Programme 24/7
• support when you need it on a range of practical, financial, health and legal issues
• Regular company socials from BBQs to festive celebrations
• Quarterly and annual recognition award schemes
• Season ticket loan
• Free breakfasts / hot and cold beverages
• Free car parking