Account Manager

Runpod is pioneering the future of AI and machine learning, offering cutting-edge cloud infrastructure for full-stack AI applications. As an Account Manager, you will nurture and grow relationships with existing customers, focusing on retention and expansion while ensuring they maximize the value from the AI infrastructure platform.

Responsibilities:

• Serve as the main point of contact for a portfolio of existing accounts
• Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene
• Drive renewals, upsells, and cross-sells by identifying expansion opportunities (e.g. more GPU capacity, new feature modules, premium support plans)
• Conduct business reviews (QBR/MBR) to update clients on ROI, roadmap, usage insights, and new offerings
• Liaise with product, engineering, and support teams to resolve customer issues, advocate for feature enhancements, and remove blockers
• Build account plans, forecasts, and growth strategies for each client
• Track key account metrics (e.g. churn rate, net revenue retention, expansion revenue, customer satisfaction) and report them to leadership
• Handle contract renewals, negotiation, and escalations
• Maintain accurate data in CRM (deal pipeline, account notes, forecasts)
• Occasionally assist in onboarding or transitions of new clients within your portfolio
• Periodic travel to visit top customers or represent Runpod at key industry events