Patient Service Representative – Radiation Therapy

Role Overview

• Under the general direction of the Chief Radiation Therapist/Manager and direct supervision of the Office Coordinator, is responsible for all facets of front desk operations, including greeting patients, answering phones, scheduling appointments, and entering information into both the hospital and department electronic medical record.
• Greets, registers and "arrives" patient into the department and hospital data management systems
• Verifies demographic and insurance information; scans insurance card
• Obtains patient signatures on required hospital forms and routes appropriately
• Receives incoming telephone calls; responds to calls and visitors while determining the urgency of the situation; triages and/or takes messages
• Enters patient registration, referral information and appointments into the department EMR
• Requests medical records from referring facilities for new patient appointments according to the departmental intake sheet. Follows through on missing documents
• Reviews and sorts patient records coming into the department via fax and prepares for nursing review

Requirements

• High school diploma or equivalent, Required
• 2-3 years of experience in a health care setting performing similar work, Preferred
• Medical Terminology, Preferred

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short term, long term disability, Accident insurance, & life insurance
• Tuition Reimbursement
• Referral bonuses
• Accrued earned time for full-time & part-time employees
• 403b Retirement plans, with generous employer contributions
• And more!