Customer Service Representative

SoTalent is seeking enthusiastic and customer-focused professionals to join their team as Customer Support Representatives. This fully remote opportunity involves engaging with customers, addressing inquiries, and providing clear, supportive assistance while delivering exceptional service in a fast-paced environment.

Responsibilities:

• Engage with customers by addressing inquiries, resolving issues, and providing clear, supportive assistance
• Deliver exceptional service using active listening and a solutions‑driven mindset
• Handle sensitive or confidential information with professionalism
• Aim to resolve concerns on the first contact through proactive problem‑solving
• Communicate effectively and respectfully across all interactions
• De‑escalate challenging situations with patience and empathy
• Escalate complex issues when appropriate
• Log interaction details accurately for quality and reporting purposes
• Share feedback on recurring call‑related concerns
• Recommend additional products or services when relevant
• Contribute to a positive, service‑oriented culture

Requirements:

• High School Diploma/equivalent required
• Minimum 6 months of customer service experience
• Must be 18 years or older
• Ability to type 25+ words per minute
• Comfort with desktop systems and Windows‑based tools
• Minimum 15 Mbps download & 5 Mbps upload speeds
• Stable connection with no packet loss and ping under 50ms
• Proof of internet speed is required
• Must have a quiet, dedicated workspace
• Customer service or sales experience preferred
• College degree is a plus but not required