Assistant Director – Development Operations

Role Overview

• Provide administrative, technical, strategic, and project management support to power Frost Valley YMCA’s fundraising and stewardship efforts.
• Ensure donor data is accurate and accessible while overseeing the CRM and related software platforms.
• Maintain rigorous data standards, providing sophisticated reporting, and managing departmental workflows.
• Create and maintain clear data governance guidelines and procedures to ensure all donor information is accurate, organized, and consistently recorded across all systems.
• Build and refine processes for gift entry, acknowledgments, donor agreements, and pledges; partner with Finance and fundraisers for monthly reconciliation, revenue reporting, and tracking/invoicing outstanding pledges.
• Design and deliver reporting dashboards and performance metrics; analyze donor and revenue trends; prepare regular revenue forecasts to guide planning and goal-setting.
• Manage development software and platforms; coordinate wealth screenings and maintain accurate capacity ratings; prepare research briefs; manage donor pipeline and moves management reporting.
• Produce donor acknowledgment letters; manage donor recognition listings across platforms.
• Create, test, and maintain online donation forms, event registration pages, and surveys to ensure a seamless user experience and accurate data capture.
• Utilize project management to oversee departmental projects and track grant deliverables, timelines, compliance, and reporting dashboards.
• Maintain and evolve the Development Operations Manual (SOPs); monitor departmental expense budget and support annual revenue projections.
• Enable team members to leverage CRM functionality; implement best practices and provide ongoing training to ensure effective system use.
• Coordinate with Marketing on campaigns; manage guest lists and RSVP tracking for donor events.

Requirements

• Bachelor’s degree required.
• 5+ years of relevant experience in development operations or database management.
• Advanced skills in Salesforce.
• Proficient in Google Workspace/Microsoft Office, with a strong emphasis on spreadsheets and financial tracking.
• Experience with Asana (or similar project management tools) and prospect research tools (e.g., WealthEngine) preferred.
• Ability to translate complex data into clear, actionable recommendations for fundraisers and executives.
• Highly organized and detail-oriented; ability to manage multiple priorities under pressure; strong problem-solving skills; and a solutions-oriented mindset.
• Strong communication skills with the ability to maintain confidentiality regarding donor information.
• Willingness to travel – both day and overnight trips will be required for conferences, staff retreats, trainings, and other meetings.

Benefits

• generous benefits