Responsible for the efficient operation, profitability, supervision of a specific branch(es) or department(s) while assuring customer satisfaction
Seen as the individual in charge and serves as the go-to person for a variety of issues needing escalation
Supervises the day-to-day activities of employees responsible for operational tasks
Aligns branch goals with business unit goals by monitoring branch metrics and providing recommendations to leadership for change based on branch results
Provides leadership to managers, supervisors and/or individual contributors
Accountable for the performance and results of multiple related teams
Develops departmental plans, including business, production and/or organizational priorities
Decisions are guided by resource availability and Stewart objectives
Applies knowledge of key business drivers and the factors that maximize department performance
Guided by functional or regional business plans, impacts the department results by supporting and funding of projects, products, services and/or technologies
Identifies and solves complex, operational and organizational problems leveraging resources within or outside the department
Persuades managers and leaders to take action and/or negotiates with external partners/vendors/customers
Manages multiple related teams, sets departmental priorities and allocates resources to align with business objectives and annual plan

Branch Operations Manager

Key skills