Review and monitor accounts, transactions, and platform usage to identify and address risky patterns swiftly.
Take ownership of resolving issues, making balanced decisions to mitigate fraud and credit losses with a need for speed.
Lead risk investigations and retrospectives with a focus on driving continuous improvement and take quick corrective action to mitigate financial losses for Jobber and our customers.
Contribute to the development of fraud and risk detection systems to make sure we’re setting the appropriate controls in response to emerging threats and provide recommendations.
Identify opportunities for policy, tooling and process improvements within Risk Operations and champion those opportunities from idea to implementation.
Mentor a growing team of Risk Operations Analysts.

Demonstrated years of relevant progressive Fraud Risk experience in financial services, tech, payment processing or related industries.
Domain expertise in evaluating merchant risk including card-not-present fraud and risk, ACH fraud, chargebacks, and performing risk reviews and underwriting at the account and transaction level on a daily basis with an eye for emerging threats.
An analytical and inquisitive mindset and the capacity to make complex decisions under pressure in a fast-paced setting.
Strong technical skills in SQL, Excel, Google Sheets, or BI tools (such as Tableau, Looker, or Power BI) to analyze data, identify risk patterns, and support data-informed decision-making.
Clear written and verbal communication skills.
A problem-solver and team-player mindset.
The ability to embrace ambiguity and change.
The ability to work autonomously with superb time management skills and be comfortable with technology.

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind
Matching in RRSP, TFSA or FHSA
Stock options
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.

Risk Operations Fraud Manager

Key skills