About this role

Meet or exceed the sales & retention goals for the customer account team.
Develop and maintain lasting relationships with existing WellnessLiving customers, improve client utilization and product/service adoption rates.
Motivate, coach and mentor the sales team while managing and training the team.
Observe, monitor, track performance and conduct performance reviews for the team.
Analyze and interpret metrics and develop plans and training for improvements accordingly.
Continually assess sales and support process and document/implement changes for success.
Review and develop effective reporting to motivate staff and monitor performance and results.
Collaborate with other sales management to craft solutions to meet customer needs.

At least 3 years' experience in a sales leadership role, preferably in a SaaS environment.
Demonstrated success in achieving or exceeding sales and retention goals.
Ability to develop lasting relationships with customers and enhance product/service adoption.
Strong communication skills for effective team communication and hands-on leadership.
Analytical skills to track team performance and conduct reviews.
Experience in assessing and implementing changes for improved Customer Growth processes.
Proficient in developing reporting systems to monitor team performance and KPIs.

Customer Account Sales Manager

Key skills