Own the Customer Journey
Lead end-to-end onboarding and implementation for new customers, designing tailored training programs and success plans with clear KPIs and measurable ROI targets.
Drive Product Adoption & Value Realization
Proactively monitor usage metrics, run regular health checks, and champion best practices to turn casual users into power users and advocates.
Lead Quarterly Business Reviews (QBRs)
Plan and facilitate strategic QBRs with technical and commercial stakeholders to demonstrate ROI, align on roadmap priorities, and identify expansion opportunities.
Orchestrate Complex Rollouts
Manage multi-phase deployments for large teams and organizations, acting as the technical quarterback during critical windows to ensure zero downtime and seamless integration.
Be the Voice of the Customer
Channel customer feedback and feature requests directly into the product roadmap, participating in design and testing to ensure we solve real problems for real teams.
Build Long-Term Partnerships
Own retention and renewals, nurture expansion opportunities, and serve as the trusted advisor to technical leaders and decision-makers.

7-10 years experience in Customer Success, Solutions Engineering, Technical Account Management, or Implementation Consulting
ideally in SaaS, B2B, or high-tech environments.
Strong understanding of data platforms, APIs, cloud infrastructure, and integration workflows (you don't need to code, but you need to speak the language).
Comfortable navigating complex technical environments and translating technical jargon into business outcomes.
Proven track record of driving adoption, retention, and expansion in technical or enterprise B2B accounts, with experience running QBRs, success planning, onboarding, and acting on adoption metrics (usage dashboards, health scores, churn indicators, NPS).
Exceptional communication and presentation skills with high EQ and a consultative mindset
you listen first, diagnose thoroughly, and build trusted relationships on-site at events, competitions, and customer HQs (travel required).
Background in professional sports, motorsport, or mission-critical technical operations is a big plus
you're calm under pressure and thrive in time-critical, high-stakes environments.
High accountability and ownership with strong organizational skills, an adaptable mindset, and comfort with flexible hours and occasional weekend work during competition seasons and major events.

Professional & Personal Development
On-track and on-site events for personal and professional growth (yes, you'll work at competitions and behind the scenes with elite teams).
The chance to shape the future of professional sports software used by the world's best teams.
Trainings, certifications & access to cutting-edge AI and data technologies.
Career growth tracks in Customer Success Leadership, or Commercial Operations.
Flexible working model: remote, hybrid, or on-site in Germany/UK
No micromanagement – full trust, real accountability
Setup support for your home office or remote gear
Mobility & Sustainability Benefits (Germany)
We pay for your Deutschlandticket
Subsidy for bike, e-scooter or leasing model
Contributions to your bAV (betriebliche Altersvorsorge)
Wellbeing & Everyday Life
Fruit, Snacks and drinks stocked weekly (Leinefelde-Worbis HQ / Germany)
Subsidized Gym and fitness studio
Regular team events
Fun, high-trust atmosphere where people stay curious, humble, and brave
Job Security & Respect
We believe in long-term high performance, not hire & fire
Join us with a secure, full-time, permanent contract
A future-proof role in a growing international sports tech company
Competitive salary based on experience
30 days paid vacation + bank holidays

Technical Customer Success Manager

Key skills