Compliance & Operations Manager

Role Overview

What the role involves

• AML/CTF & Australian Onboarding Oversight
• Regulatory Onboarding: Lead and manage the onboarding process for all Australian clients, ensuring strict adherence to Australian AML/CTF and KYB regulations. You will ensure all merchant files meet the required standard of our regulated organization.
• Global Compliance Bridge: Act as the primary conduit between the Australian business and the European Compliance function. You will ensure the local team is up-to-date with global policies while advocating for Australian-specific needs at HQ to ensure they are understood and integrated into global workflows.
• Approval Management: Manage the approval process for core clients against relevant internal and external standards, identifying and resolving any compliance "red flags" before they impact the sales cycle.
• System Administration and Operations
• Customer System Integration: Manage and execute customer set-up within Volt’s internal systems, ensuring all parameters are correctly configured to guarantee a seamless and error-free go-live experience.
• Go-Live Documentation Ownership: Own the administration and version control of critical documents that play a vital role in taking customers live, including boarding forms, site-inspection checklists, and technical hand-off sheets.
• Collateral & Asset Management: Maintain the central repository of sales assets (decks, one-pagers, pricing schedules), ensuring all internal documentation is up-to-date, compliant, and reflective of current product capabilities.

Requirements

About you

• You have minimum 2 years of experience in a Compliance, Onboarding or Sales Operations role
• Industry Expertise; experience working within Fintech or Payments is preferred, but not required.
• Regulatory Knowledge: Proficiency in Australian AML/CTF, KYB, and KYC frameworks, with experience verifying complex corporate structures and Ultimate Beneficial Owners (UBOs).
• Technical Proficiency: Strong proficiency of Salesforce CRM, with the ability to maintain data integrity and maintain process flows.
• Communication: Exceptional stakeholder management skills; able to bridge the gap between a high-energy local team and our European counterparts.

Tech Stack

• Go

Benefits

What you can expect from us:

• We champion ‘extreme ownership’ – being not just the owner of your own tasks, but a key member of a team united by, and accountable for, common goals.
• We offer paid holidays (pssst...we will give you one day off extra for your birthday).
• In addition, once every two months on Friday we close down all comms at Volt
• a digital detox. The whole business is officially ordered to take the day off!
• We offer a predominantly remote way of working, while still valuing in-person connection from time to time. If you're in or near Sydney, you’re welcome to use our beautiful co-working space whenever you like. If you're based elsewhere in the country, we’d love to get together in person at least once per quarter.
• We’re open to both part-time and full-time setups. In a full-time capacity, this role would expand into a hybrid Compliance and Operations position. Please indicate in your application whether you’re looking for a part-time or full-time role.
• If you want to work in a company with a great, start-up atmosphere, you don’t have to look further :)