Serve as a trusted advisor to operations leaders, providing strategic guidance on organizational effectiveness, workforce planning, and people-related decisions
Own and drive the execution of people strategies that directly support business goals, including performance, engagement, and retention outcomes
Establish and maintain a strong rhythm of business with leaders, including regular operational check-ins, talent reviews, and workforce planning discussions
Own execution of core HR processes (performance management, talent reviews, workforce planning), ensuring consistency, quality, and timeliness across the business
Monitor and act on key workforce metrics (e.g., turnover, vacancy, engagement), partnering with leaders to drive accountability and improve outcomes
Partner with leaders to assess organizational health, using data and insights to diagnose challenges and implement targeted solutions
Provide strategic HR support across a multi-site technician workforce, including both union and non-union team members, ensuring alignment with collective bargaining agreements and consistent application of policies
Provide hands-on support and guidance on employee relations matters, ensuring timely resolution, fairness, and alignment with company policies and labor agreements
Ensure compliance with employment laws, company policies, and collective bargaining agreements, minimizing organizational risk
Coach leaders to strengthen leadership capability, accountability, and decision-making
Identify root causes of organizational challenges and design solutions that are simple, scalable, and effective, avoiding unnecessary complexity or bureaucracy
Deliver solutions with a focus on speed, practicality, and ease of adoption within the business
Partner cross-functionally to implement programs and initiatives that enhance the overall Team Member experience
Requirements
7+ years of HR Business Partner or HR generalist experience, supporting multi-site operations
Experience supporting both exempt and non-exempt populations, with working knowledge of union environments and labor relations
Proven ability to influence and challenge leaders at multiple levels, including senior leadership, to drive organizational change
Strong business acumen with the ability to connect people strategies to business outcomes
Demonstrated experience using data and insights to inform decisions and drive action
Experience in coaching, organizational design, performance management, employee relations, and leadership development
Ability to operate effectively in fast-paced, ambiguous environments while prioritizing and executing with discipline
Strong collaboration and relationship-building skills across a variety of stakeholders
Genuine curiosity, sound judgment, and a proactive approach to problem-solving