About this role
Role Overview
- Interface with Brazilian public agencies to request and obtain documentation;
- Work daily with various types of forensic and notarial/registry documents;
- Retrieve, issue, and manage documents requested by clients;
- Manage requests and deadlines, effectively managing time and workload;
- Ensure document delivery SLAs are met;
- Ensure agreed productivity targets are met;
- Ensure the quality of delivered documents;
- Ensure that all documents under your responsibility are actively being processed with the relevant agencies;
- Communicate with the customer service/support team;
- Accurately record payments and request reversals/refunds when necessary.
Requirements
- Experience issuing and/or analyzing notarial/registry and forensic documents (CNDs, property registrations
- “matrículas”, lien certificates, protest certificates, commercial registry certificates, death and birth certificates, etc.);
- Experience with at least one type of document set (POD) — e.g., court documents, civil registry, agribusiness, real estate, tax;
- Experience with Google Sheets.
Benefits
- Meal and food allowance via Flash for when hunger strikes.
- Health and dental insurance to take care of you.
- Life insurance to provide peace of mind.
- Petlove — because at Docket we understand your furry family matters.
- Conexa Saúde — on-demand psychological support.
- Wellhub and TotalPass to help keep you active.
- Galena — learning and development resources.
- Partnership with Sesc for leisure and cultural activities.
- Childcare allowance for parents with children up to 5 years old.
- Baby Cash when your family grows.
- Day off during your birthday month to celebrate as you deserve.
- Working hours: 44 hours per week.