Key skills
BIBudgetingCommunication
About this role
Role Overview
- Drive financial planning, analysis, and reporting for Contact Center/BPO operations.
- Provide insights to optimize costs, staffing, and profitability.
- Partner with Operations and Workforce Management to support strategic decision-making.
- Lead the budgeting, forecasting, and long-term planning processes for Contact Center/BPO operations.
- Develop and maintain financial models to analyze revenue, costs, and profitability across clients and services.
Requirements
- 5+ years of WFM / FP&A experience, preferably in a Contact Center, BPO, or service-oriented business.
- Strong proficiency in financial modeling, forecasting, and scenario analysis.
- Expertise in Excel, financial planning tools (Anaplan, Adaptive Insights, or similar), and BI/reporting tools.
- Experience working with Workforce Management teams and understanding of labor planning.
Benefits
- Equal-opportunity employer
- Excellent interpersonal & communication skills
- Pleasant and supportive place to work
- Diverse and inclusive work culture