Respond immediately to fire, water, mold, storm, and catastrophic property losses.
Assess damage on site and clearly present Merit’s emergency mitigation and restoration services.
Lead distressed property owners through next steps with clarity, confidence, and compassion.
Secure signed work authorizations and contracts in high-pressure, emotionally charged situations.
Educate customers on the insurance process while positioning Merit as their trusted partner.
Convert emergency leads into signed jobs through professional on-scene sales execution.
Track close rates, signed agreements, and pipeline activity to drive personal performance.
Document all site visits, photos, notes, and customer interactions accurately in CRM systems (HubSpot, DASH).
Build and maintain strong working relationships with:
First responders
Plumbers and emergency trades
Property managers
Insurance adjusters
Serve as Merit’s primary on-scene representative for property owners and industry partners.
Participate in community outreach, relationship-building, and visibility efforts to expand referral networks.
Ensure clean, complete handoff of signed jobs to Project Managers and mitigation teams.
Coordinate dispatch and coverage with other ERCs as needed to maintain 24/7 response.
Communicate clearly and consistently to ensure a seamless transition from sales to production.
Perform or assist with basic emergency services such as board-ups when required.

Proven ability to perform in fast-paced, high-pressure environments.
Strong verbal and written communication skills.
Prior experience in restoration, construction, insurance, or outside sales preferred.
Self-motivated, disciplined, and results-driven.
Strong organizational skills with excellent follow-through.
Comfortable gathering, documenting, and relaying critical information to:
Adjusters
Project Managers
Clients
Solid decision-making skills with the ability to own outcomes.
Willingness to learn the restoration industry quickly if not already experienced.
Availability for 24/7/365 emergency response.
Valid driver’s license with a clean driving record.
Physically capable of operating in the field, including:
Lifting up to 25 lbs
Exposure to weather, debris, and active loss environments
Accessing damaged structures when required

401(k)
match up to 4%
Dental insurance
Health insurance (medical coverage details provided during initial interviews and onboarding)
Life insurance
Vision insurance
Unlimited PTO
Company Vehicle and Fuel Card
Company Phone (and all other necessary IT equipment)

Emergency Response Coordinator – Field Sales

Key skills