About this role

Respond promptly to online reviews and messages across review sites and social platforms.
Escalate significant negative reviews to appropriate teams for resolution.
Identify themes in customer feedback and counsel clients on improvements.
Create and manage monthly content calendars for dealership social media profiles.
Post engaging, organic content while ensuring posts are timely and align with the brand voice.
Prepare and distribute monthly reports summarizing performance metrics and insights.
Collaborate with internal creative teams to design and publish visually appealing graphics.
Monitor social media trends and identify opportunities for visibility.

Strong attention to detail and sense of urgency.
Excellent active listening and critical thinking skills.
Effective time management and ability to prioritize tasks.
Bachelor’s degree preferred.
Enjoys working in cross-functional teams and thrives in a collaborative environment.
Familiarity with social media tools and reputation management platforms is a plus.

Reputation & Brand Specialist

Key skills