Key skills
AnalyticsLeadershipTeam LeadershipChange ManagementCommunicationNegotiationCustomer SuccessSales
About this role
Role Overview
- Lead, mentor, and manage the Program Optimization team, setting strategic direction and performance goals to maximize clinical adoption and commercial value
- Design and implement repeatable, high-value program architectures (protocols, workflows, and best practices) for client onboarding and long-term success
- Serve as the senior consulting expert for key clients, translating their clinical, technical and operational needs into concrete, optimized program implementations, and presenting performance dashboards to executive-level stakeholders
- Deeply analyze client clinical workflows to identify and implement changes that maximize testing adherence and patient management efficiency, turning ideas into embedded, sustainable program components
- Partner closely with Sales, Clinical, Product, and Customer Success teams to ensure the smooth transition of clients from contract negotiation to execution and full operational scale
- Develop and track key metrics and performance analytics to measure the efficacy of implemented protocols, ensuring maximum clinical and financial value for clients and Freenome
Requirements
- Bachelor’s degree in Healthcare Informatics, Business Administration, Information Technology, or a related field
- Minimum 8 years of relevant experience in healthcare implementation, strategic consulting, or clinical program management
- At least 5 years of experience managing complex healthcare implementation programs
- At least 2 years of experience in a customer-facing role with a proven track record of supporting sales cycles and managing external stakeholder expectations
- Deep expertise in clinical workflow optimization, change management, and team leadership
- Strong presentation and communication skills with the ability to simplify complex concepts for non-technical leaders
- Proven ability to lead multi-phase strategic projects, managing timelines across internal teams and external customer partners to meet commercial milestones
Benefits
- You will also be eligible to receive equity
- Cash bonuses
- Full range of medical, financial, and other benefits depending on the position offered