Key skills
GoAISaaSProject ManagementCustomer Success
About this role
Role Overview
- Take full ownership of customer relationships
- Proactively manage customer success throughout the entire lifecycle
- Deliver outcome-driven engagement across each stage of the customer journey
- Champion product adoption and value realization
- Identify commercial opportunities within your accounts
Requirements
- 5+ years of related experience in Customer Success / Experience
- Previous experience in go-to-customer/GTM roles in enterprise technology/SaaS
- Bachelor’s degree in a relevant field (Business, Engineering, Computer Science, or similar)
- Experience supporting and driving adoption of SaaS or AI-powered solutions in customer-facing roles
- Ability to influence stakeholders at all organizational levels
- Proficiency with customer success tools (e.g., Gainsight) and basic quantitative analysis
- Strong program/project management and multitasking skills
Benefits
- remote type Fully Flexible
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Bonuses