Customer Partnership Manager

Role Overview

• Responsible for maintaining and expanding existing customer relationships.
• Ensure long-term customer satisfaction and sustainable revenue growth.
• Collaborate with the team and internal departments to identify and address customer challenges.

Requirements

• Experience in commercial controlling and reporting, ideally in the energy, industrial, or SaaS context.
• Basic understanding of energy industry topics (e.g., energy procurement, cost structures, efficiency potentials).
• Strong knowledge of MS Office / MS Teams, particularly PowerPoint (presentations) and ideally Excel (analysis/reporting).
• Experience in structured project organization and documentation, e.g., with tools like Jira, Confluence, or similar systems.
• Strong customer focus, empathy, and a reliable, professional demeanor.
• High accuracy and reliability in day-to-day operational work.
• Strong presentation skills and communication ability — including at management level.
• Ability to identify customer challenges early, communicate them clearly internally, and track their resolution.
• Enjoy shaping structure, transparency, and processes actively and continuously improving them.

Benefits

• Flexible & Modern Workplace: Enjoy flexible working, agile methods, and an open team culture with flat hierarchies.
• Room for Growth: We offer time and space for personal and professional development — through training, conferences, and exciting innovation projects.
• Purpose-driven Tech: Work on real challenges of the energy transition and create sustainable solutions with tangible impact for energy-intensive companies.
• Tech Stack & Innovation: Work with a modern software platform and data-driven approaches — close to product, market and customers.