Key skills
VoIP
About this role
Role Overview
- Provide onsite and remote technical support for end users
- Complete infrastructure projects and site visits
- Troubleshoot and resolve hardware, software, and connectivity issues
- Install and configure systems and applications
- Support network reliability and ensure Wi-Fi connectivity
- Provide end-user training and assist with system upgrades
Requirements
- Bachelor’s degree in Computer Science or Information Systems
- 2+ years of technical support experience
- Experience with ticketing systems (e.g., Zendesk)
- Working knowledge of Wi‑Fi, VoIP, and basic networking concepts
- Strong problem‑solving and organizational skills
- Willingness to learn new technologies
Tech Stack
- VoIP
Benefits
- Health insurance
- 401(k) matching
- Professional development opportunities
- Free e-courses
- Training sessions and seminars
- Employee recognition programs