Key skills
AWSAzureBigQueryCloudJavaKafkaKubernetesLinuxMS SQL ServerMySQLOraclePythonShell ScriptingSQLUnixShellSnowflakeDatabricksGoogle CloudGKESQL ServerCommunicationCollaborationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Onboard new Striim customers, delivering learning, solution strategy, technical enablement, and implementation guidance during the deployment process.
- Lead customer technical teams during development phases to implement best practices and innovate enterprise adoption challenges.
- Support the seamless transition from pre-sales prototypes to post-sales production scale experiences.
- Collaborate with customer success and account management teams to conduct periodic health checks with customers, ensuring operational excellence with Striim.
- Be the Striim product expert, coach, and trusted technical advisor during deployment.
- Be the in-house customer champion, coordinating with Striim customer support and stakeholders to drive technical advocacy, product evolution, and technical innovation.
- Proactively engage existing Striim customers to realize technology value with further adoption of the Striim platform, demonstrating new applications and use cases for Striim.
- Increase internal knowledge base by developing and/or maintaining documentation related to Striim implementations, best practices, and troubleshooting.
- Track customer issues, collaborate with support on customer-training-related matters, and work with customers to develop and track product feature requests (PFRs).
- Report on the status of key accounts, including escalations, to the manager and Customer Success Manager (if applicable).
- Oracle Focused Responsibilities:
- Serve as an Oracle subject matter expert to guide customers in integrating Oracle databases with the Striim platform.
- Assist customer DBA teams with architecture design, deployment planning, and production onboarding.
- Lead technical workshops, onboarding sessions, and architecture reviews for Oracle-based use cases.
- Advise customers on Oracle configurations supporting high-performance real-time data integration and CDC pipelines.
- Help diagnose performance issues using AWR/ASH reports, logs, and system metrics in collaboration with customer DBAs.
- Recommend tuning, scaling, and optimization strategies for complex Oracle environments.
- Provide guidance on HA/DR architectures, including RAC, Data Guard, standby databases, and related technologies.
- Advise customers on backup, recovery, and resiliency strategies for mission-critical deployments.
- Support Oracle GoldenGate-related architectures when applicable.
- Guide customers deploying Oracle in OCI, hybrid, and multi-cloud environments.
- Assist with migrations, upgrades, and modernization initiatives tied to onboarding and expansion efforts.
- Develop and share Oracle deployment best practices and reference architectures.
- Act as a technical escalation point for complex Oracle-related customer engagements.
- Collaborate with Field Engineering teams to support onboarding, adoption, and expansion initiatives.
Requirements
- A successful candidate must be based 100% remote within the Continental United States
- 10+ years of experience in customer-facing technical roles, e.g., Sales Engineer/Pre-sales Engineer, Solutions Architect, Data Engineer, Customer Success Engineer
- 5+ years of hands-on Oracle DBA experience managing large-scale, mission-critical environments.
- Must have a deep understanding of Oracle architecture, internals, and performance diagnostics.
- Proven expertise in Oracle RAC, Active Data Guard, downstream environments, and Oracle Cloud Infrastructure OCI.
- Strong ability to interpret Oracle AWR/ASH reports, alert logs, trace files, and resolve complex issues.
- Extensive knowledge of HA/DR strategies and RMAN-based backup and recovery.
- Experience setting up and supporting Oracle GoldenGate replication environments.
- Exposure to Exadata, Oracle Enterprise Manager, or hybrid cloud environments.
- 10+ years of experience with database management systems software such as Oracle, MySQL, Microsoft SQL Server, and SQL Programming Language
- 10+ years of experience programming languages such as Java, Python, Shell scripting
- 10+ years of experience or deep core knowledge of Cloud infrastructure and Data Services such as Amazon AWS, Microsoft Azure and Google Cloud
- Working proficiency and knowledge of Kubernetes/GKE
- Deep knowledge in working with configuring and troubleshooting Operating Systems based on Unix/Linux and Windows
- Experience working with Message Systems such as Kafka and JMS
- Experience in working with Enterprise data environments and mission-critical IT systems is desirable
- Knowledge of Snowflake, Google BigQuery or Databricks is a plus
- Excellent written, verbal, and presentation communication skills
- Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, or Information Systems.
Tech Stack
- AWS
- Azure
- BigQuery
- Cloud
- Java
- Kafka
- Kubernetes
- Linux
- MS SQL Server
- MySQL
- Oracle
- Python
- Shell Scripting
- SQL
- Unix
Benefits
- Competitive salary and pre-IPO stock options
- Comprehensive health care plans (medical, dental and vision), including medical and dependent FSA
- Paid Time Off (Vacation, Sick & Public Holidays)
- The chance to contribute to and shape an upbeat, fully engaged culture