Lead the end‑to‑end delivery for programs supporting a strategic client
Oversee complex workstreams including annotation, labeling, linguistic validation, data operations, and ML pipeline support
Implement governance frameworks, dashboards, and delivery controls that meet the strategic client’s standards
Apply data-driven decision-making to optimize throughput, accuracy, and productivity
Manage, mentor and motivate staff, provide project team oversight and supervision
Oversee development of project plans and timelines, project specifications, and track execution of project tasks using defined metrics according to a measurement plan
Ensure delivery KPIs, SLAs, quality targets, and performance metrics are consistently achieved
Drive root-cause analyses and systemic improvement initiatives
Track project P&L, budget and POs to ensure proper and timely invoicing
Manage and maintain existing business and grow new opportunities within the account

5 – 7 years of experience in Senior Project Management in fields like Machine Learning or Data Services
BS or BA degree in a business or technology related field preferred
Experience working with hyperscale technology clients (strongly preferred)
Deep understanding of AI/ML data operations, large-scale services delivery, or digital operations
Exceptional communication, stakeholder management, and negotiation skills
Proficiency with program management and analytics tools (e.g., Jira, Smartsheet, Tableau, Monday.com, etc.)
Experience managing multinational delivery teams across multiple programs/projects within an account
Proven experience in technology environment and in applicable vertical market
Proven people, communication, and negotiation skills
Ability to understand P&L financials
Ability to maintain professionalism and confidentiality with proprietary information.

Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation)
Company holidays
Birthday day off
Paid volunteer time
100% paid parental leave
401(k) Retirement plan with company match
Company-wide agile work policy with flexible work arrangements
Opportunities for training, professional development, and personal growth
Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity

Program Manager – Train AI Data Services

Key skills