Lead and manage the performance and development of staff.
Lead priorities and manage work performance of staff, vendors and contractors.
Provide leadership as needed across multiple sites, and in alignment with Union or other contracts.
Understand the customers' needs, and partner to deliver innovative solutions.
Partner with Supply Chain, Finance, Enterprise Security, Audit/Compliance and other internal groups to drive results.
Ensure products and services operate in a lean, stable, and adaptable manner.
Ensure product delivery and operation are cost effective and within budget.
Drive ongoing improvements in IT operational performance.
Proactively prevent, and support prompt restoration of service disruptions.

Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position
Excellent communication skills, effective with varying organizational levels and skill sets.
Excellent Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.
Five years of prior people leadership experience.
Ten years of experience with end-to-end service lifecycle, business process, project or product management.
Experience with strategic planning, portfolio prioritization, delivery execution, and operations.
Experience working within a regulated industry.
Ability to deliver value in compliance with policies and regulations
Demonstrated ability to apply a customer focus, problem solve, and drive continuous improvement to solutions, systems and processes.
Demonstrated ability to drive, adopt, and lead others through change in a diverse and dynamic environment.
Exposure to Sourcing and Contract Management practices.
Proven ability to attain and hold in-depth acumen in business process, technical knowledge, and architectural topology.

IT Manager – Operations Delivery Program Manager

Key skills