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Client Support Associate at FiscalNote | JobVerse
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Client Support Associate
FiscalNote
Remote
Website
LinkedIn
Client Support Associate
India
Full Time
4 weeks ago
$700,000 - $800,000 INR
Visa Sponsorship
Apply Now
Key skills
Communication
About this role
Role Overview
Manage Support requests through email, phone, and chat channels
Conduct troubleshooting calls, chats, and emails
Interface with Product/Engineering to meet user needs
Maintain Knowledge Base (Help Center) to empower self-service UX
Report on user interaction data from Support tools (Zendesk)
Recommend software and process improvements to users
Track client issues and resolutions
Ensure high levels of Customer Satisfaction with every conversation
Deliver white glove service to each client
Requirements
1-2 years work experience in support role
Prior knowledge about customer support and help desk industry preferred
Ability to manage and assign priority to urgent tasks
Excellent clarity in communication and telephone/email etiquette
A knack for developing rapport and appropriately employing empathy
Love of data and experience using it for informed process change
Proactive at resolving issues and with high energy and technical acumen
Proficiency with Zendesk or related help desk software preferred
Benefits
Competitive salaries
Retirement accounts
Equity packages
Comprehensive benefits packages that align with regional requirements
Apply Now
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