Account Manager, Agricultural Market

Role Overview

• Prospecting, soliciting, developing and maintaining business relationships with a clientele composed primarily of small organizations operating in the agricultural sector
• Promoting and selling products and services in order to grow the centre’s business
• Using technical business knowledge and solid grasp of applicable procedures, standards and guidelines to represent, negotiate and engage companies
• Ensuring consistency and balance between sales objectives, sound and prudent risk management, portfolio profitability and member, client and partner satisfaction
• Initiating, developing and maintaining personalized business relationships with current and potential clients
• Acting as an account manager by serving as a key intermediary between the business centre and members and clients
• Ensuring proper usage and updating of, as well as satisfaction with the products and services offered
• Analyzing sources of dissatisfaction and recommending potential solutions
• Identifying and analyzing member and client needs, developing personalized solutions and preparing an integrated service offering
• Negotiating applicable conditions with members and clients
• Recommending strategies and solutions for achieving objectives by the business centre
• Using intelligence to identify opportunities for business development that will increase the competitiveness of the products and services offered
• Executing various promotional activities as part of the centre's business operations
• Participating in targeted public relations activities and participating actively in the business community
• Being attentive to client and member needs to ensure their full satisfaction, seizing business opportunities and referring them to the right person
• Adhering to all policies, practices and standards in effect, as well as laws governing the distribution of financial products and services
• Providing sound and prudent risk management for all portfolios under their responsibility

Requirements

• Bachelor's degree in a related field
• A minimum of six years of relevant experience
• Knowledge of French is required
• Knowledge of the latest financial, economic, policy and legislative developments
• Ability to perform analyses of the market and the business centre external environment
• Ability to perform financial analysis
• Knowledge of the characteristics and credit risk inherent to the major agricultural and agriculture-related markets
• Knowledge of loan and guarantee contracts
• Knowledge of products and services for businesses and those offered by caisses, components and Desjardins distribution networks and those of the competition
• Knowledge of financing and credit management practices related to businesses
• Knowledge of policies, legislation and standards governing the products and services offered by the business centre
• Knowledge of business credit authorization, monitoring, collection and recovery practices
• Knowledge of the Desjardins business processes
• Action oriented, Communicates effectively, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment