Own and administer Salesforce CRM, ensuring data integrity, lead flow optimization, and structured pipeline management.
Design and maintain dashboards, reporting frameworks, and performance metrics.
Monitor inbound contact submissions and execute initial outreach.
Maintain CRM hygiene and support ongoing business development tracking and follow-up processes.
Manage end-to-end submission, tracking, and approval workflows for partnership contracts and legal documentation.
Oversee vendor onboarding, including system setup, PO creation, documentation, and billing issue resolution.
Ensure compliance with internal governance policies and maintain organized records for audit purposes.
Direct accounts payable activities related to ecosystem initiatives and ensure timely vendor payments.
Track partnership-related budgets and support financial reporting.
Manage inventory, distribution, and recovery of test devices and partner hardware assets.
Serve as the coordination point for partnership-related PR requests and media interactions, partnering with Digital Health PR to ensure accurate and timely execution.
Support the Head of Ecosystem Development by tracking Health in-app marketing program requests.

10+ years of experience in business operations, CRM administration, or ecosystem support roles.
5+ years of hands-on Salesforce administration experience required (certification preferred).
Experience in healthcare technology, digital health, or a related ecosystem environment preferred.
Proven experience managing vendor relationships, financial workflows, and cross-functional coordination.
Bachelor’s degree preferred (Business, Technical, or related field).
Advanced proficiency in Salesforce, Excel, and PowerPoint.
Highly organized, detail-oriented, and execution-focused.
Strong communication skills with the ability to coordinate across legal, finance, marketing, product, and engineering stakeholders.
Self-motivated and comfortable managing multiple concurrent workstreams.

Technical Account Manager – Digital Signage

Key skills