Long-term customer management: You are the primary point of contact for existing customers, ensuring long-term satisfaction and continuously increasing customer retention.
Upselling & cross-selling: You independently identify expansion opportunities, conduct contract negotiations, and leverage potential to increase revenue.
Strategic account development: You regularly analyze customer needs, conduct business reviews, and develop tailored strategies to maximize your customers' success.
Internal collaboration: You work closely with Customer Success, Product Management, and Sales to best meet customer expectations and goals.

Proven experience in account management, preferably in a SaaS, software, or technology company.
Excellent communication and negotiation skills, with a passion for building long-term customer relationships.
Strong customer focus, strategic thinking, and analytical skills to proactively identify opportunities.
Familiarity with CRM tools (e.g., Salesforce, HubSpot) and solid knowledge of sales processes and contract management.
Self-motivation, a solution-oriented mindset, and enjoyment working with cross-functional teams.

Flexible & modern workplace: Enjoy flexible working, agile methods, and an open team culture with flat hierarchies.
Room for growth: We provide time and space for personal and professional development — through training, conferences, and exciting innovation projects.
Tech stack & innovation: Work with the latest technologies, modern tools, and frameworks — with us you stay at the cutting edge.

Key Account Manager

Key skills