Fraud Customer Care Advisor
United Kingdom
Full Time
6 hours ago
H1B Sponsor
Key skills
Stakeholder ManagementRisk ManagementCommunication
About this role
Role Overview
- Provide resolutions for customer queries/issues
- Personalise interactions through multiple communication channels
- Collaborate across teams to meet client needs
- Support risk management and compliance teams
- Handle inbound and outbound calls
- Conduct investigations and manage cases
Requirements
- Passion for delivering outstanding customer service
- Strong case management skills
- Strong investigation skills
- Excellent written and verbal communication skills
- Proficient in using IT systems and digital tools
- Strong attention to detail
- Previous experience in fraud (desirable)
- Stakeholder management skills (desirable)
Benefits
- Exceptional customer service support
- Full training provided
- Collaborative team environment
- Opportunities for professional development