Customer Advisor – Tenerife, Gran Canaria, Fuerteventura, Lanzarote

Role Overview

• You represent a well-known service provider
• You assist customers by phone, email, or letter
• You help customers prepare or correct billing statements
• You answer questions about invoices, record invoice corrections, and initiate dunning blocks
• You are responsible for sending invoices, billing statements and meter-reading reports
• You support customers in creating their billing statements online

Requirements

• Initial professional experience in telephone-based customer service or motivation for a career change into this field
• Very good German language skills, both spoken and written
• Numerical aptitude
• Quick comprehension / fast learner
• Basic PC skills
• Strong communication skills and a customer-oriented attitude

Benefits

• A permanent employment contract in part
• or full-time (35–39 hrs/week)
• A Spanish employment contract
• A fixed monthly salary and punctual payment of your remuneration
• Intensive technical training including practical days
• Ongoing support from subject-matter contacts even after training
• Good weather and a great team atmosphere ;)