Review and process confidential information, including exam and endorsement applications.
Providing general licensing status information and requirements, as well as relevant continuing education requirements and fees, to customers via written and verbal communication.
Reviewing information in the Division’s Licensing and Enforcement Database (LEIDS) and associated software/online systems and websites, as well as statutory laws and rules, to provide a response to customer inquiries.
Maintaining current information on licensees by independently reviewing documentation submitted by licensees, then accurately making the required changes in LEIDS and any other related systems to maintain proper records.
Responding to licensees with written verification when a change has been completed as authorized and appropriate, while maintaining confidentiality.
Recommending changes in policies and procedures for effective operations in the board office, assisting in developing and implementing such policies and procedures, and performing other administrative tasks for them as needed.

Knowledge and ability to interpret Florida Statutes and administrative codes in regards to licensing and regulation of professionals and facilities, and consumer protection.
Knowledge and proficiency of Microsoft Office software.
Knowledge and proficiency in using Windows-based computers.
Ability to learn and utilize job-specific software such as LEIDS and AxiomPro and office equipment such as phones, fax machines, scanners, and copiers.
Ability to compile, organize, and analyze data.
Ability to provide consultative assistance to others.
Ability to plan, organize and coordinate work activities on a pre-approved work schedule.
Ability to communicate and deal with people effectively.
Ability to establish and maintain effective working relationships with others.

Annual and Sick Leave benefits
Nine paid holidays and one Personal Holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
And more!

Regulatory Specialist II

Key skills