You will provide hands-on clinical support for CGM initiation, sensor insertion, troubleshooting, and data interpretation to patients, whilst simultaneously training the healthcare professional to continue this education independently, ensuring a sustainable service.
You will support healthcare professionals during CGM starts, follow-up clinics, and virtual consultations.
You will act as a subject matter expert on CGM technology, indications, contraindications, and clinical pathways.
You will provide timely technical and clinical troubleshooting support for device-related issues, working with technical support teams where necessary.
You will deliver structured education and training to healthcare professionals, train patients and carers on CGM use, data interpretation, alerts, and lifestyle integration (where appropriate and compliant).
You will develop and deliver educational resources, presentations, and workshops related to CGM use and diabetes technology.
You will support onboarding and education for new clinical sites adopting CGM.
You will work closely with both internal and external teams as part of our service value proposition to ensure clinical adoption within a specified area leads to an improved and sustainable service delivery.

You must have the Right to Work in the UK. Sponsorship is not available for this role.
You are a registered healthcare professional (e.g. Registered Nurse, Diabetes Specialist Nurse, Diabetes specialist Dietitian, or equivalent clinical background).
You are educated to a minimum of Diploma level.
Preferably with a degree or evidence of degree level study.
You have minimum 3+ years’ work experience in a Patient centred environment where good diabetes knowledge has been achieved.
You have excellent communication skills.
You are comfortable with technology, and quick to learn new technologies/solutions or potential ways to communicate with and contribute to our patient’s success.
You have demonstrated high level of performance.
You have strong understanding of CGM systems and glucose data interpretation.
You have valid driving licence.

A front row seat to life changing CGM technology.
Learn about our brave #dexcomwarriors community.
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Clinical Implementation Specialist – London & South East

Key skills