Clinical Implementation Specialist – Midlands, Leicestershire, BSOL, Derby and Derbyshire, Staffs and Stoke-on-Trent

Role Overview

• Provide hands-on clinical support for CGM initiation, sensor insertion, troubleshooting, and data interpretation to patients, whilst simultaneously training the healthcare professional to continue this education independently, ensuring a sustainable service.
• Support healthcare professionals during CGM starts, follow-up clinics, and virtual consultations.
• Act as a subject matter expert on CGM technology, indications, contraindications, and clinical pathways.
• Provide timely technical and clinical troubleshooting support for device-related issues.
• Deliver structured education and training to healthcare professionals.
• Train patients and carers on CGM use, data interpretation, alerts, and lifestyle integration (where appropriate and compliant).
• Develop and deliver educational resources, presentations, and workshops related to CGM use and diabetes technology.
• Support onboarding and education for new clinical sites adopting CGM.
• Work closely with both internal and external teams as part of our service value proposition to ensure clinical adoption within a specified area leads to an improved and sustainable service delivery.
• Act as a trusted clinical resource to address questions on CGM data, metrics (e.g. Time in Range), and clinical decision-making.
• Support appropriate and ethical adoption of CGM by demonstrating clinical value and evidence-based benefits.
• Partner with sales teams to provide non-promotional clinical support.
• Collaborate with Patient Care, Medical Affairs, regulatory, and product teams by providing clinical feedback and collating data and real-world insights.

Requirements

• You are a registered healthcare professional (e.g. Registered Nurse, Diabetes Specialist Nurse, Diabetes specialist Dietitian, or equivalent clinical background).
• You are educated to a minimum of Diploma level.
• Preferably with a degree or evidence of degree level study.
• You have minimum 3+ years’ work experience in a Patient centred environment where good diabetes knowledge has been achieved.
• You have excellent communication skills.
• You are comfortable with technology, and quick to learn new technologies/solutions or potential ways to communicate with and contribute to our patient’s success.
• You have demonstrated high level of performance.
• You have strong understanding of CGM systems and glucose data interpretation.
• You have valid driving licence.

Benefits

• A front row seat to life changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.