Monitor the AMI solution centrally, providing first-line incident response, event communication and control.
Support remote certifications for smart meter replacements, assisting field technicians.
Perform assessment and diagnosis of incidents, performance events and problems.
Produce reports on technical, service and contractual indicators.
Support development teams’ requests for automation to digitize operational processes, conduct acceptance testing and inspect new meter manufacturers.

Previous experience in a night NOC or rotating shift environment
Experience supporting customers of IoT systems, including diagnosis and validation of repairs
Full availability for a 12x36 night shift (e.g., 7:00 PM to 7:00 AM), with ability to work in mission-critical on-call duties
Bachelor's degree in a related field such as Engineering, IT, Telecommunications or similar
Experience with AMI systems (e.g., SICONIA by Sagemcom) or similar for smart water metering, remote monitoring and analytics
Knowledge of monitoring tools (Nagios, Zabbix, Grafana, SolarWinds), IoT networking and process automation
Familiarity with smart water meters and utility projects (e.g., Sabesp)

Meal voucher (VR), food allowance (VA), health insurance, dental insurance and life insurance
Exclusive offer from Vivo with special discounts on landline, broadband, TV and apps
Eligible to receive an annual Bonus or PPR (profit-sharing)
Plan for your future through a private pension plan
Have children? You may be eligible for a subsidy to assist with school, daycare or nanny expenses
Work in an environment that respects your personality, dress style and individuality. #BeYourself
Work remotely up to 2 days per week. #Mobility
Flexible working hours
Enjoy a day off to celebrate your birthday
Participate in one of the largest corporate volunteer programs to help transform the world
Take advantage of our Educational Development Program offering partnerships with educational institutions at a discount; certifications and online courses
Boost your career through our Internal Recruitment Program, in Brazil or abroad — we are present in more than 17 countries! #MyCareer
And more! Apply to find out...

Senior Operations Analyst – NOC, AMI Water

Key skills