Director of Inventory Operations

Role Overview

• Build and enforce a disciplined inventory governance and control framework that eliminates reactive reconciliation
• Standardize warehouse processes across internal and 3PL facilities to ensure consistency and compliance
• Drive continuous improvement in inventory accuracy and operational efficiency
• Partner with IT to optimize D365 workflows, strengthen system automation, improve process integrity. Eliminate manual workarounds by implementing scalable, system-driven solutions
• Ensure accurate status management for serialized and non-serialized inventory across all locations
• Establish inventory-related KPIs and SLA expectations for 3PL providers and logistics partners
• Monitor 3PL performance and proactively address operational gaps
• Oversee forward and reverse logistics controls, including refurbishment processes
• Reduce recurring accounting escalations through proactive governance and root cause analysis
• Ensure documentation standards, internal controls, and audit readiness are maintained
• Support month-end and year-end inventory reporting and valuation processes
• Build executive-ready dashboards reflecting inventory exposure, risk, and performance trends
• Provide data-driven analysis and reporting to senior leadership
• Develop team capabilities, clarify role accountability, and strengthen operational discipline
• Foster a control-oriented, data-driven culture aligned with company growth objectives
• Support cross-functional alignment as the organization scales into new markets and operational models
• Other duties as assigned by Supervisor.

Requirements

• Bachelor's degree in business administration, supply chain management, or a related field
• 10–12+ years in inventory operations, supply chain, or materials management leadership
• Strong ERP experience (D365 preferred; telecom systems experience a plus)
• Experience with serialized inventory and device lifecycle control
• 3PL oversight experience
• Strong financial acumen with understanding of inventory valuation and balance sheet impact
• Proven ability to stabilize complex, cross-functional operational environments
• Ability to engage and influence collaborative partnerships with internal and external stakeholders.

Tech Stack

• ERP

Benefits

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks