Oversee operations for a multi-site clinical network, ensuring seamless workflows, high performance, and compliance with company standards.
Identify inefficiencies, develop solutions, and implement process improvements to enhance scalability and operational excellence.
Partner with clinical and operational leadership to optimize resource utilization, improve claim denial rates, and maximize revenue opportunities.
Leverage data analytics tools (e.g., EMRs like eCW, SQL, Power BI) to generate actionable insights and drive key operational decisions.
Build and maintain dashboards that track KPIs such as claim denials, clinic throughput, patient satisfaction, and financial performance.
Conduct quantitative analysis to uncover trends and recommend strategies to address root causes of operational challenges.
Lead cross-functional initiatives from concept to completion, ensuring clear objectives, timelines, and measurable outcomes.
Develop and execute plans to address high-priority issues (e.g., reducing claim denial rates or streamlining clinic workflows).
Foster innovation by automating manual processes using tools like Microsoft Automate, Python, or advanced Excel capabilities.
Directly manage and mentor front-line employees to achieve operational goals.
Cultivate a culture of accountability, continuous improvement, and positivity within the operations team.
Provide structured guidance and support to ensure teams meet deadlines and deliver high-quality results, even with limited resources.

8+ years of progressive experience in healthcare operations, data analytics, or a related field, bonus if within managed care or health tech.
Demonstrated ability to take projects from concept to execution with measurable results.
Strong quantitative problem-solving skills and the ability to provide detailed, data-backed examples of past successes.
Hands-on experience with data tools like SQL, Power BI, and advanced Excel (Power Query, VBA).
Proven success managing multi-site operations and balancing competing priorities in a high-growth environment.
Preferred Skills: Experience with EMR systems (bonus for eClinicalWorks).
Technical expertise in SQL, Python, or automation platforms like Microsoft Automate.
Background in engineering or technical roles, with demonstrated ability to translate complex ideas into actionable plans.
Personal Attributes: Optimistic problem-solver with a bias for action and innovation.
Exceptional communicator who can break down complex problems and drive collaborative solutions.
Structured thinker with a passion for continuous improvement and operational excellence.
Self-starter who thrives on finding and addressing challenges proactively.

Our organization follows a hybrid work structure where the expectation is to work onsite weekly.
Equal Employment Opportunity and Affirmative Action employer.
Assistance in applying for open positions due to a disability is available.

Senior Director – Operations

Key skills