Key skills
AIAnalyticsAgileScrumProject ManagementCommunicationRemote WorkCustomer SuccessSales
About this role
Role Overview
- Support in the strategic and operational planning for onboarding our software products with customers
- Develop solutions to train customers in using our products and to integrate our software
- Further develop the infrastructure for our Customer Success team (expansion of the ticketing system, training plans/materials, knowledge base, FAQs, etc.)
- Communicate and coordinate customer requests with our product team
- Assist in training user groups at customer sites
Requirements
- Student in Engineering, Business Administration, (Project) Management, Communication, Business Analytics, Consulting, Sales or a similar field / relevant professional experience
- Initial experience with agile project management and the Scrum framework / project management software
- Desire to excite customers about innovative AI software and to help shape related projects
- Independent and organized work style with strong communication skills
- Willingness to travel up to 10% (within Germany and Europe)
- Very good German and English skills (intercultural competence)
Benefits
- Interesting, autonomous and varied responsibilities
- A strong interdisciplinary team
- State-of-the-art development methods and technologies
- Remote work and flexible working hours
- Company events
- Free fruit, beverages and, of course, coffee