Director Of Customer Success

Uare.ai is redefining Individual AI in the age of LLMs, creating the first true marketplace for personal AI. The Director of Customer Success will architect and lead the Customer Success function, focusing on engagement strategies for consumers and creators while driving growth and retention metrics.

Responsibilities:

• Build the Customer Success Engine
• Design the system that powers the entire ecosystem
• Architect segmentation across consumers, creators, and enterprise
• Build onboarding journeys that drive instant activation and long-term loyalty
• Define and own the core metrics: activation, engagement, retention, expansion
• Implement scalable systems (HubSpot, analytics, automation)
• Develop predictive health scoring and churn prevention models
• Launch world-class onboarding for creators
• Help them monetize their AI (subscriptions, pricing, content strategies)
• Optimize conversion, engagement, and revenue growth
• Support high-profile creators and strategic talent
• Design pathways from individual creators → enterprise opportunities
• Own onboarding for media companies, institutions, and enterprise clients
• Oversee data ingestion, AI model setup, and deployment workflows
• Partner cross-functionally with Product, AI, Legal, and Partnerships
• Drive renewals, expansion, and enterprise NRR
• Establish executive-level reporting and QBR frameworks
• Define time-to-value and activation milestones
• Analyze engagement depth and monetization triggers
• Identify churn before it happens and intervene intelligently
• Feed real user behavior directly into product evolution
• Ensure IP ownership and protection across all deployments
• Align with SOC2 and enterprise-grade data governance
• Build escalation frameworks for trust, safety, and platform integrity