About this role

Support Strategic Conversations on AI-Driven Experience Orchestration
Engage senior stakeholders to explain how AI-driven orchestration enhances CX strategy and operations
Act as a solution lead for key opportunities
Collaborate with Sales, Value Consulting, Services, and Partners to develop cohesive solution approaches
Design and deliver tailored demonstrations that showcase Genesys AI capabilities across journeys
Support the development of solution architectures aligned to customer needs and business outcomes
Share knowledge and best practices within the ANZ Solution Consulting team

5–8+ years’ experience in solution consulting, CX platforms, or related technology roles
Experience supporting complex or enterprise-level opportunities
Solid understanding of Genesys Experience Orchestration concepts (journeys, routing, analytics, automation)
Working knowledge of AI concepts such as predictive models, real-time decisioning, and emerging LLM use cases
Strong communication skills and the ability to engage both technical and business stakeholders

Senior Solution Consultant

Key skills