About this role
Role Overview
- Analyze, process and authorize requests for low-complexity procedures (exams, consultations, therapies).
- Monitor and analyze queues that require administrative actions.
- Manage corporate email inboxes, handle client requests and prepare responses to low-complexity events.
- Contact assistant surgeons regarding medical and dental procedures.
- Track calls made to clients and providers, categorizing them by topic for management analysis.
- Monitor queue progress to ensure compliance with contractual SLAs (Service Level Agreement).
Requirements
- Currently enrolled in a university degree program in Administration, Hospital Management, or a related field.
Benefits
- Meal allowance / food voucher 🥗
- Health insurance 🩺
- Dental insurance 🦷
- Birthday day off 🎉
- Transportation voucher 🚍
- Corporate University: IPED / Allura — free corporate learning platform 📚
- Certification incentive: Additional compensation for each certification according to company policy (after 3 months of employment) 📚
- Education assistance: Reimbursement of up to 50% for postgraduate or MBA programs (after 3 months of employment) 📚
- Wedding assistance (after 1 year)
- Childcare assistance: (Amounts adjusted annually for children up to 60 months)
- Maternity/Paternity package: Hospital discharge kit for the baby 👩🏽🍼
- TotalPass 💪🏼