Customer Solution Engineer

Role Overview

• Technical consultation: Providing technical guidance to customers on our products, services, workflows and integration options.
• Solution development: Designing customer-specific solutions in close collaboration with Customer Success, Sales and Product Development.
• Project responsibility: Owning technical project implementation including integrations, scheduling, resource management and quality assurance.
• Support: 1st and 2nd level support.
• Sales support: Assisting with proposals and sales processes and participating in customer meetings or tender submissions.

Requirements

• Completed vocational training in the IT field (e.g., IT Specialist in System Integration) or a comparable qualification — a university degree is not required.
• Experience in IT support and technical customer consulting, ideally in the healthcare sector (e.g., hospitals, medical practices/outpatient centres, health authorities).
• Knowledge of IT system architectures, HL7/FHIR interfaces, DICOM, as well as data protection (privacy) and information security in healthcare.
• Solid knowledge of network technologies, VPN and NAT.
• Strong communication and presentation skills.
• Analytical thinking, problem-solving skills, customer focus, team spirit and the ability to work independently.
• Experience with Jira, Jira Service Management and Confluence.

Benefits

• Competitive salary commensurate with your qualifications and experience.
• Flexible working hours and part-time options to support a healthy work–life balance.
• 30 days of paid vacation, including special leave for events such as marriage or the birth of a child.
• Half a day off on both Christmas Eve and New Year’s Eve.
• A welcoming and supportive work environment.